FAQ

FAQ

Everything you need to know before, during and after your order.

🚚 Free shipping to the Netherlands on all orders
How long does delivery take?

Orders are processed within 1–3 business days. Shipping to the Netherlands is free and typically takes 7–15 business days depending on your location.

Once your order has been shipped, you will receive tracking information by email so you can follow your package.

Do you offer free shipping to the Netherlands?

Yes. We offer free shipping to the Netherlands on all orders.

Shipping options are shown clearly at checkout before payment.

Do you ship outside the Netherlands?

We currently ship to the Netherlands and selected EU countries. Shipping availability may depend on your location and will be shown at checkout.

Can I return my order?

Yes. We offer a 14-day return policy on eligible items after your order has been delivered.

Items must be returned in a clean, unworn condition, preferably with original tags, packaging and hygiene protection where applicable. Please contact us before sending anything back so we can provide the correct return instructions.

Who pays for return shipping?

Return shipping costs are paid by the customer unless the item is defective, damaged, or incorrect.

If your item arrived damaged, incorrect, or defective, please contact us at info@salurabikini.com with your order number and clear photos of the issue.

How do I choose the right size?

Please refer to the size guide on the product page before ordering. If you are between sizes, we recommend sizing up for a more comfortable beachwear fit.

If you are unsure, you can contact us at info@salurabikini.com before ordering and we will help you choose the best size.

Will I receive tracking information?

Yes. All orders include tracking information once shipped. You will receive your tracking details by email as soon as your order is on the way.

Is checkout secure?

Yes. All payments are securely processed and protected with SSL encryption.

We accept secure payment methods including major cards, Apple Pay, Google Pay, Shop Pay and Klarna where available.

What payment methods do you accept?

We accept secure payments including major cards, Apple Pay, Google Pay, Shop Pay and Klarna where available.

Available payment methods may depend on your location and device.

What if I received a damaged or wrong item?

Please email us at info@salurabikini.com within 48 hours of delivery with your order number and clear photos of the issue.

We will review the issue and help you with a replacement, return, or refund where applicable.

Can I change or cancel my order?

If your order has not been processed yet, we may be able to change or cancel it.

Please contact us as soon as possible at info@salurabikini.com. Once an order has already been processed or shipped, we may not be able to make changes.

How can I contact you?

You can contact us anytime at info@salurabikini.com.

We aim to reply within 24–48 hours on business days.


Why shop with Salura Bikini
🚚
Free Shipping to the Netherlands
Enjoy free shipping on all Netherlands orders.
🔒
Secure Checkout
Pay safely with Apple Pay, Google Pay, Shop Pay, Klarna and major cards.
📦
Tracked Shipping
Receive tracking information once your order has shipped.
↩️
14-Day Returns
Changed your mind? Contact us within 14 days after delivery.
💬
Customer Support
Need help? Email us at info@salurabikini.com.